Start by checking your Internet connection, as it must be stable for newly rewarded items to be added to the game. If the connection was lost during the video or immediately after finishing it, the reward item will not be made available.

If you have finished the video without any connection issue, and the reward item still doesn't appear, please contact our customer support. Make sure to provide the exact items you should get for the video. For example, "20 gems, add 5 balls, Free Supply."