There are several things that will influence the game's performance. To ensure the app runs smoothly please:
  • Try to restart your device and re-enter the game
  • Update the game to the latest version
  • Update your device OS to the latest version
  • Close the app running in the background
  • Check the Game Specifications, and make sure your device meets our minimum system requirements.

If the problem persists, please contact our customer support and provide the following information if possible:
  • The actions may have caused your game to freeze (starting a level, completing a task, etc.)
  • The first time you noticed the problem (after updating the game, when reinstalling it, etc.).