• If you are connected to your Facebook within the game, your progress will be saved through your Facebook. Just sign in to the same account and you can keep playing from where you left.
  • If you sign in to a new Facebook account different from the one with the game progress, your game progress will be reset.
  • If you have enabled iCloud or iTunes backup, you can restore your game progress on your device from iCloud or iTunes backup.
  • If you restored your device to factory settings and you didn’t back up your game progress via iCloud, iTunes, or Facebook, it is not possible to restore your game data.
  • If none of the options above didn’t work, you can contact us.