We can help you immediately if you did not receive the items that you purchased.

• Start by checking the internet connection. If the connection was lost during the purchase or immediately after it, try restarting your device and check to see if the purchase shows up.
• If the purchase still doesn't appear, contact customer support with a copy of the receipt or a screenshot of your purchase history.

📌 Important Note:  We won't be able to solve your issue without a copy of the receipt or a screenshot of your purchase history. The receipt is emailed to the account used to make the purchase right after the purchase is completed.

The receipt sample from Google:

The receipt sample from Apple Store: