The issue may be caused by one of the following:
- Unstable network connection. It must be stable in order to process purchases, so we recommend using Wi-Fi or at least a 3G/4G/LTE connection.
- Temporary problems with the application store. All in-game purchases are processed by the store that the game was downloaded from, so there is a chance the store is overloaded and unable to process your request. In that case, just wait a few minutes or restart your device.
- Incorrect payment information. The easiest way to fix this is to cancel the payment method and start over.
- Unsupported payment method. The payment method you want to use may not be supported by the application store. Check the list of available payment methods:
If you're still having problems making purchases, please contact us or the customer support of the application store.